Dear Chapa-De Optometry Patient,
We hope this message finds you in good health and spirits. The coronavirus pandemic has brought many challenges and we know that you’ve likely had to deal with a lot recently. We want you to know that Chapa-De is still here for you and we are pleased to share that our Optometry Department will start to gradually re-open with reduced capacity starting on Monday, June 22, 2020.
If you are waiting for an eye appointment, we know you may be eager to get on our schedule. We agree that your eye care is important and we thank you for your patience as we work to meet the needs of all our patients. We will contact you as soon as we can offer you an appointment and ask that you wait for our team to contact you by phone, text or email unless you have an urgent question or concern.
We will reach out to patients in the following order, to schedule appointments:
1. Those who had appointments cancelled due to the stay at home orders
2. Patients with diagnosed diabetes and/or glaucoma who were due for a yearly appointment between March – June 2020
3. Patients with expired contact prescriptions
4. Patients who are due for an eye exam
As we reopen, we want you to know that the health and safety of our patients and staff remains our top priority. We will be carefully following recommendations from the U.S. Centers for Disease Control and Prevention (CDC), the California Department of Public Health (CDPH) and the Occupational Safety and Health Administration (OSHA) to provide the same quality eye care services while also protecting against the spread of illness.
You will notice these new safety measures that will help protect you and our staff from exposure to COVID-19:
· Appointments will be required for all services including ordering and picking-up glasses.
· We will see fewer patients each day – this is to ensure physical space between patients and extra time for disinfecting.
· High risk patients age 65 and over or with underlying health conditions will be offered appointments at the beginning of the day when the risk of exposure is lowest.
· We will ask you screening questions when you schedule your appointment and again when you arrive at the office. We also screen every person who comes into our health center for fever and symptoms.
· We will ask that you call us at 530-887-2837 from your vehicle to check-in when you arrive and to wait in your vehicle until your appointment time.
· Only scheduled patients will be allowed inside. One caregiver can join minor children, elderly patients and those with special needs.
· You will be required to wear a face cover inside our building and you will notice our staff wearing a face mask and some will also have a clear plastic face shield.
· We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office to use as needed.
All of these measures are designed to prevent the spread of illness and to help you and our staff stay well. In the event you are experiencing symptoms that could be related to coronavirus, we will reschedule your appointment until you are feeling better and we can help connect you with testing and care through our medical department.
We hope to see you again soon and are happy to answer any questions you may have about our services and the steps we take to keep you, and every patient safe in our health centers.
Tochuku Nkadi, OD, MS
AUBURN: +1 (530) 887-2800 | GRASS VALLEY: +1 (530) 477-8545