Are you tired of waiting on hold with our Chapa-De Call Center to do something quick like refill a prescription or check your lab results? We’ve got great news! You can now do both with your online Patient Portal and the Healow app. Here are some things you can do:
Message Your Care Team
Easily send messages straight to your Chapa-De provider and care team. If you have non-urgent questions, ask them at your convenience day or night. Both the portal and the app keep records of your messages so you can look back at them later. Using this feature can cut back on phone tag. Rather than leaving a message for your provider and then possibly missing their callback, you both can message each other as you are able.
Manage Appointments
Schedule your medical appointments anywhere, anytime without having to call in. Reschedule or cancel just as easy. If you don’t see availability that works for you, check back at another time to see updated availability.
View Lab Results
As soon as your lab results are finalized, they are sent directly to Healow. You can turn on notifications to be alerted when a new lab result is in and view it instantly.
Refill Prescriptions
With the tap of a button, you can request refills from the Chapa-De pharmacy and get notified when they are ready.
View Medical History
Digital records of your Chapa-De visits, provider notes, vaccination records, and more are available for viewing from both the portal and the app. When using the online portal, there is also the option to download and print these records.
Track Referrals
When your provider sends out a referral for you to see a provider or specialist outside of Chapa-De, track its progress so you can see where you are at in the process.
Manage Your Child’s Healthcare
Keep your family’s health information in one place. Parents and guardians can combine their child’s Healow account with theirs to manage their Chapa-De healthcare up to age 12.
Sign-In or Download the Healow App
It’s easy to get started. To login to your Patient Portal online, click the “Patient Portal” button on the top right of any page on our website. You can also click HERE.
To use the Healow app, download the app from the Apple App Store or Google Play. If you have not already done so, create an account and use our practice code AHHIAD when prompted
If you don’t have a login or need help, please email records@chapa-de.org or call 530-887-2840.
Chapa-De Indian Health Auburn Grass Valley | Medical Clinic
PASSIONATE PEOPLE. COMPASSIONATE CARE.
Chapa-De provides medical care, dental care, optometry, behavioral health, pharmacy services and much more.
Serving all American Indian, Low Income and Limited Income Community Members
